I wrote an article about Fernando Gont, a person who had problem submitting a bug to Microsoft (and several other vendors). Actually he did manage to file the bug and I was not sure whether Microsoft(tm) charged him or not (probably not). However, this person got charged 35 USD for filing a bug on Outlook(tm) and Outlook Express(tm) and don’t forget this mere mortal had to go through complicated procedures just to file a bug!.